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Local Delivery
Delivery charge for suburban areas varies based on distance
Our local delivery charge and same day order cut off times are:
Delivery to all Chicago neighborhoods and all surrounding suburban areas including Oak Park, Downer's Grove, Naperville, Oak Brook, and the North Shore.
SAME DAY DELIVERY AVAILABLE 7 DAYS PER WEEK AND ALL HOLIDAYS.
NO CUT OFF TIME FOR DELIVERY.
LOCATED IN THE HEART OF THE MEDICAL DISTRICT -DELIVERY TO ALL HOSPITALS.
Delivery to all Chicagoland Hospitals such as:
| Rush hospital | John Stroger hospital |
| University of Illinois hospital | University of Chicago hospital |
| West Side VA Hospital | Loyola Hospital |
| Evanston Hospital | Hines VA Hospital |
| North Chicago VA Hospital | Christ Hospital |
Delivery to all Chicagoland Funeral Homes such as:
| Leak and Sons Funeral Home | John Rago Sons Funeral Home |
| Gatling Funeral Home | Colonial Corbin Funeral Home |
| Lakeview Funeral home | Branch House of Funeral Director
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| Rago Brothers
| Smith Corcoran funeral home |
| Michael Coletta and Sons Funeral Home | Hollerbach Funeral Home |
| Curly Funeral Home | Beverly Ridge Funeral Home |
| Michalik Funeral Home | Donnellian Funeral Home |
| Fountain Jordan Shepard Funeral Home | Doty Nash Funeral Home
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| Griffin funeral home | Delcamo Funeral Home |
| DeLa Torre Funeral Home |
Delivery Policies
For the convenience of our customers, we have designed several different delivery options. Please carefully review the following choices before placing your order.
Funeral Service Delivery
Please note that these delivery policies do not apply to funeral orders. Orders being delivered to funeral homes or churches are delivered at the time required for the service. Funeral orders are subject to our standard delivery rate.
Standard Delivery
Our standard delivery rates start at $10.00 and vary according to zip code. If the recipient is not available at the time we attempt delivery, our delivery staff will determine the best course of action. When placing an order, we ask that any helpful information be put under Special Instructions (i.e. can be left with doorman). Information about the status of a delivery may be received. Please consider your order delivered on the day requested unless otherwise notified by a member of our staff.
Rush Delivery
Our rush delivery service offers you three choices based on your specific needs: Fast, Faster, and Fastest. The charges for these services are, respectively, $10.00, $15.00, and $20.00, in addition to our base delivery fee. This service is designed for customers who need to get an order out quickly. The option that is best for you (fast, faster, or fastest) will be up to you and how quickly you need your order to go out. This service entails that we will begin processing your order immediately upon its receipt. No advance notice is needed when placing rush delivery orders. Please note that this service may not be available on all orders or in all delivery areas.
Timed Delivery
Our timed delivery service is $20.00 in addition to our base delivery fee. This service was designed for customers who need to have their order delivered by a specific time. This delivery upgrade offers you the choice of having your order delivered within a two hour period. A two hour window is required for the delivery. For instance, we would offer to deliver between 11am and 1pm; not between 11am and 12pm. We need at least a two hour window. Please note that this service is not available on all orders or in all delivery areas.
Same Day Delivery
We offer same day delivery on all orders except in rare ocassions such as late orders on a major flower holiday. It may be necessary for us to charge an additional rush delivery fee for orders placed late in the day.
After Hour Deliveries:
We can deliver after hours, before 9 am and after 6pm. The starting fee for after hour deliveries is $15 in addition to the base delivery fee. The after hour fee may increase depending on how late or early a delivery is needed.
Re-Delivery Policy
Incorrect address information given at the time of the order or changes to the address after the order has been placed will result in a re-delivery charge equal to the original delivery charge.
Out-of Town Deliveries
Deliveries outside of Chicago may be forwarded to an affliliate of City Enchanted Gardens. Furthermore, the prices for arrangements may vary for shops in different regions of the country and in particular international orders.
International Deliveries
Due to time zone differences, we ask that orders being placed for outside of the country by placed at least 48 hours in advance.
Special Requests
We do our best every day to accommodate the needs of all our customers. If you have a special request that falls outside of our policies, feel free to call and talk to one of our customer service associates…we will do our best to help!
Delivery Guarantee
We will always do everything in our power to ensure that deliveries are completed in a prompt and timely manner. If you have a question or concern, please call our store at (312) 357-6040 to speak with a member of our staff.
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